We also have projects for engineering purposes, testing reliability, speed, stability, etc. We have internal projects, personal projects, and projects from customers. Yes, we have an engineering department with QE engineers. If you are not facing those specific issues, you can always create a new post with your specifics included.ĭon't you guys have test projects where you can see by yourself that there's a major issue in PP CC 2015 with loading, saving, rendering and exporting projects -at least? Or it actually works fine with you and the problem just happens outside of Adobe offices?. Keep in mind the OP's post was around 2 years ago, was on a Mac, and had specific issues. Is it taking too long to export with a brand new project, or are you speaking of an updated project? There may be some issues, but you'd have to be more specific about your particular situation in order to troubleshoot or for me to check on any existing issues. It's been a while that we noticed the problem was on the software side and not on the specificity of the project or the hardware since previous versions of PP were working fine with the same projects/hardware set up. I can try to help you, but if you need individual assistance for support from "Adobe," contact our agents via chat or phone.
I'm the support product manager for digital video and audio applications.
Which effects are you using? Any effects with a lot of overhead like Neat? Can you post a screenshot of your export settings dialog box?
Rendering times are fine, so there's not a problem with my system there. I'm getting no direct indication that there's an error - just that PP takes far too long to export. It doesn't matter whether I use software or CUDA accelerated export, either. What is the codec for your rendered previews? What is your output codec? Are they the same?Īs an aside, I have to render essentially every second of my timeline due to the nature of the footage & effects I'm using - my footage is image sequences of jpgs that are a weird size, the timeline is 1920x1080 though. I'm on a mac (2013 imac and macbook pro, 24GB/16GB ram, etc) and Premiere Pro used to export just fine (~10 minutes for 3 minute 1080p video to h.264, everything pre-rendered) and now on both of my machines it seems like PP isn't able to use the rendered files EVEN when I select "use previews" because it takes 30-40 minutes to export now.
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